Help 
  Forgot Your LLLID? or Create Your LLLID Here
La Leche League International
To Find local support:  Or: Use the Map




Shop
Checkout
Information
Checkout
Options
Checkout
Complete

Frequently Asked Questions

Q. How do I get bulk pricing on LLLI publications?
For Bulk Pricing, contact customer service at 847-519-9585 or email cs@llli.org
Q. I live in Canada. I'm shopping on the LLLI store, but I'm concerned about receiving SPAM.
The LLLI store generates email communication to shoppers. By proceeding with checkout, you agree to 'Opt-in' according to the CASL.
Q. What is your return policy?
A. All returns, refunds or credits must be requested within 30 days of the ship date. Returns must be sent to
La Leche League International
c/o DMS Packaging Services
Attn: John Walters
1201 Mark Street
Elk Grove Village, IL 60007
Phone 847-907-3700
Fax: 630-509-2958
Please include the original packing slip for quicker processing. Order number from packing slip is required on all returns. For information about returning Hygeia pumps and accessories, please review their support page at http://www.hygeiainc.com/about-us/warranty-return-policy. Personal care products such as breast pumps and slings must be returned in their original, un-opened package. Refunds will not be issued for damaged or opened boxes. Please contact us for authorization before returning products found to be defective. We recommend that you insure your package because we are not liable for products lost or damaged during delivery. Shipping costs are not refundable.
Q. What are the terms and conditions for flat rate shipping?
A. U.S. Domestic Flat Rate Shipping: A $5.00 shipping/handling fee will be applied to purchases placed online at store.llli.org, by phone at 800-LA-LECHE (800-525-3243), or by email at cs@llli.org.

A. International Flat Rate Shipping: A $25.00 shipping/handling fee will be applied to purchases of 4 lbs. or less, placed online at store.llli.org, by phone at 800-LA-LECHE (800-525-3243), or by email at cs@llli.org. All international orders exceeding 4 lbs. will be automatically calculated using FedEx rates.

A. Custom Shipping Quotes: Contact LLLI Customer Service at 800-LA-LECHE (800-525-3243), or cs@llli.org.

NOTE: LLLI may occasionally have shipping price promotions, so these shipping/handling rates may change without notice.
Q. I live in New Zealand and the flat rate shipping does not show up at checkout. What's wrong?
A. There is a weight restriction on international orders over 4 lbs. Please call customer service by phone at 800-LA-LECHE (800-525-3243) or email at cs@llli.org to assist with your order. You may also remove some items from your cart to lighten your order, and then attempt checkout again.
Q. How will you ship my flat rate order?
A. LLLI reserves the right to ship using multiple providers from multiple locations when necessary. As always, contact customer service at cs@llli.org, or call 800-LA-LECHE (800-525-3243) for specific inquiries.
Q. How long will it take for delivery of my flat rate order?
A. Delivery times vary depending on shipment method and location. Although most U.S. orders should be delivered within 5-10 business days, some orders may take longer depending on destination and shipping method. LLLI reserves the right to ship using multiple providers from multiple locations when necessary. As always, contact customer service at cs@llli.org, or call 800-LA-LECHE (800-525-3243) for specific inquiries regarding delivery times.
Q. I live in the UK and don't see 'United Kingdom' in the country pulldown at checkout. What's wrong?
A. Please look for your specific country in the pulldown. for example, Great Britain, Scotland, Ireland, etc.
Q. I purchased an LLLI Gift Card. How do I use it?
  • Shop at our online store
  • Click Add to Cart
  • When finished shopping, click: Proceed to checkout
  • Enter Billing & Shipping Information
  • Click Review Purchase
  • Click: I have Gift Card(s)
  • Enter gift card code(include dashes)
  • Click: Check Out!
Q. How do I check my LLLI Gift Card Balance?
A. Go to store.llli.org/customer/gift_card, and enter your gift card code.


Bookmark and Share